Usability Assessment Methods to Empower Technical Communicators

Tec-Ed offers a half-day workshop that surveys approaches for assessing the usability of print documents, online or embedded help, and software, website, and hardware user interfaces. The course agenda is shown below.

Agenda

Define usability
Talk about and practice various methods:
- Heuristic evaluation
- Ethnographic research
- Participatory design
- Laboratory testing
- Usability focus groups
Discuss which method to use when