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What’s New in Qualitative Techniques for User-Centered Design?
User interface designers and managers need to stay current with qualitative techniques for User-Centered Design. That’s why Tec-Ed has been presenting a new three-day course aimed at providing these professionals with a working knowledge of the latest techniques for gathering and using qualitative information during design.
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Storyboards: A Dynamic Storytelling Tool
Stories can be told in many different ways-word of mouth, written word, movies, plays. One of the fastest and most universally understandable ways to tell a story is with a storyboard. Storyboards also have an application in usability research and design. This illustrated paper by Ron Sova of Sova Consulting Group and Tec-Ed’s Deborah Hinderer Sova was recently presented at the 2006 Usability Professionals’ Association Conference.
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Read Any Good Books Lately?
What if books were created to be accessible, easy-to-use resources for busy designers, researchers, and developers? What would you do if you decided you could make books both useful and usable? Nationally recognized information architect and author, Lou Rosenfeld, has set about answering these questions by interviewing fellow professionals. See how the list is developing.
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Web Tool for Health Insurance Design by Small Groups: Usability Study
If you find evaluating health insurance benefits to be challenging, imagine evaluating the usability of a Web-based collaborative health insurance benefits planning tool. The application, created by researchers at the National Institutes of Health and the University of Michigan, improved with each iterative testing cycle and is now ready for widespread use. Tec-Ed’s Laurie Kantner described this experience at the 2006 ACM SIGCHI Conference.
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Don’t Make Users Cry Help!
Could the “help” label be a major barrier to users’ successful access of assistance? How can we employ progressive usability testing to identify the best help-access labels and identify what information belongs where? This 40-slide presentation considers these questions and more about how to help users use help.
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Designing Transformations: New Site, Renewed Services
In our fall 2005 newsletter, we proudly announced the imminent arrival of our new website. It took a bit longer than expected, but after usability testing, an information architecture update, and the addition of fresh look and content, we have transformed our site—and the experience we offer our visitors.
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Onward and Upward: Laurie Kantner
Tec-Ed is pleased to announce the promotion of Laurie Kantner, senior usability researcher, to director of client services.
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Human Resources Consultant to Support Our Growth
Cheryl Cunningham of Cunningham, Inc. is working with the Tec-Ed team to help manage the growth of the consultancy. She is providing personal coaching and organizational development consulting.
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Tec-Ed Welcomes Suzanne Cabana
Suzanne Cabana is Tec-Ed’s new Accounting Manager. She has over 10 years experience as an accountant and auditor. Previously, she worked for Dupont, Waste Management, and the Society of Automotive Engineers. Suzanne has a Bachelor’s degree from Central Michigan University and an MBA from Eastern Michigan University.
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